Refund policy

Humari 7-day return policy hai, matlab product receive karne ke 7 din ke andar aap return request raise kar sakte ho. Simple.

Return Eligibility

Return tabhi possible hai jab product bilkul same condition mein ho jaise mila tha — unused, unworn, original tags ke saath aur original packaging mein. Saath hi Order ID / proof of purchase hona mandatory hai.

Return Kaise Start Karein

Return initiate karne ke liye pehle hume mail karo at monkeyeyeindia@gmail.com. Mail mein yeh details zaroor mention karo:

  • Order Number
  • Item ka naam
  • Proper reason for return

Agar return approve ho jaata hai, toh hum aapko next steps bata denge. Bina approval ke bheja gaya product accept nahi hoga, so pehle ping karna zaroori hai. Koi bhi return-related doubt ho, toh same email pe bina jhijhak contact karo.

Damaged / Wrong Item

Order milte hi ek baar properly check kar lo. Agar product damaged, defective ho ya galat item mil gaya ho, toh delivery ke 24 hours ke andar hume inform karo. Hum issue evaluate karke best possible solution denge — no stress 🤝

Non-Returnable Items

Kuch items return ke liye eligible nahi hote:

  • Personal care / hygiene products (jaise beauty items, innerwear, ya opened/used items)
  • Custom ya personalised products
  • Sale items aur gift cards

Agar confusion ho kisi specific product ko leke, toh pehle hi pooch lo 👍

Exchanges

Exchange ka fastest hack ye hai 😎 Pehle current item return karo, aur jaise hi return approve ho, new item ka fresh order place kar do.

Return Shipping

Return shipping ka cost customer ko bear karna hota hai. Hum recommend karte hain ki aap trackable courier ya registered post use karo. Kabhi-kabhi hum reverse pickup arrange kar sakte hain, but final call shipping process ka humare end se hi hota hai.

Refunds

Jaise hi hum aapka return receive karke inspect kar lenge, aapko update mil jaayega ki refund approve hua ya nahi. Approval ke baad refund original payment method par automatically process ho jaata hai.

Refund reflect hone mein 15–20 business days lag sakte hain — inspection, partner processing aur bank timelines ki wajah se.

Agar refund approval ke 25 business days ke baad bhi amount reflect nahi hua ho, toh seedha hume mail karo at monkeyeyeindia@gmail.com — hum sort kar denge ✨